How to get Hired with Soft Skills

To understand the skills employers want and, conversely, what skills job seekers offer and include on their resumes, the study took a “big data” approach to analyze thousands of resumes and job ads across 12 different occupations. The question the study sought to answer is this one: if the skills gap is real, or are jobseekers just underreporting their skill sets in resumes?

The study found that jobseekers’ resumes only matched 62 percent of the soft skills listed in job ads. One of the most striking insights the report uncovered is that jobseekers are listing far too few soft skills on their resumes, overall. 


It also found that three soft skills – customer service (13 percent of total top 20 skills occurrences), communication (8.9 percent), and written communication (8.3 percent) – account for 30 percent of the most frequently mentioned skills in job ads.

1. Mention customer service and written and verbal communication skills in your resume

if you possess these. These soft skills greatly appeal to employers, and can play a big part in helping you land the job you want a lot faster.

2. Study the job ad

Which other soft skills is the employer seeking? Make a list of all the required skills listed in the job ad and separate out the soft skills, those intangible abilities such as conflict resolution or collaboration. Study the list and determine which of these skills you possess; add those to your resume.

3. Use the job ad to bolster your skill set

Piggybacking off the point above—for the skills you come across in a job ad that you don’t possess, consider mapping out a plan to acquire the ones that are most relevant to your particular industry (i.e., the ones you repeatedly see cropping up in job ads). Doing so will strengthen your position in the job marketplace.

4. Take care to echo the exact language of the job post

This will help your resume get past an applicant tracking system (ATS), which is a standard initial screening process for recruiters. An ATS is looking for keywords in resumes to determine which candidates are a solid fit. So, if the job ad lists “verbal communication skills” as a requirement, don’t write “oral communication skills” on your resume. ATSs can’t interpret nuance, which means that the language has to be a match for you to be considered a match for the job.

5. Create a skills section on your resume

Creating a skills section on your resume is a great way to add soft skills to your resume. Each of your listings under “Work Experience” presumably will be ripe with hard skills you utilized in each role. A skills section allows you more flexibility to mention general soft skills that you possess, such as a sense of humor, honesty, or dependability, traits that might be more difficult to fit into your work section.

An additional eye-opening finding uncovered in the study is the overall mismatch in skills requirements (both soft skills and hard skills) listed in job ads compared to those in applicant resumes. Job ads contain an average of 21.8 skills, while applicant resumes contain an average of only 13 skills. All this points to one thing—job seekers must improve their resume writing abilities in 2018, and do a far better job of aligning their resume skills to the skills specifications laid out in job ads by prospective employers.

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